The work of a truck factoring dispatcher requires a high level of preparation. It can be compared to the air traffic controllers. They also handle a lot of requests. Trucking experts should be organized, attentive to details, and responsible people.
It can be a stressful and difficult position. Finding such an employee can be really challenging. But reliable factoring dispatch companies care about the skills of their staff and hire only high-level trucking professionals.
What Are the Main Responsibilities?
A truck dispatcher is the most significant employee of any trucking factoring company: this specialist brings it profit. Occupation means long hours of working and maximum concentration. Factoring experts are responsible for driver safety and route planning. Dispatchers must be aware of traffic delays, truck breakdowns, project delays, and other issues.
Their responsibilities include:
- accounting of transport costs (fuel, repairs, mileage);
- possession of delivery information;
- planning an economical and fast route for truck drivers.
Truck dispatchers are in charge of filling in timesheets. Many trucking factoring companies entrust them looking for new truck drivers and third-party transport agencies with a fleet of vehicles that can help with the implementation of large factoring projects.
Who Is a Professional Truck Dispatcher?
Do not think that all responsibilities are just phone calls. A real trucking professional should obtain the following qualities:
- sociability and ability to negotiate with customers;
- multitasking and mindfulness;
- knowledge in transportation regulations and laws;
- adaptability and confidence;
- organization and a high level of emotional control.
A good employee must quickly and confidently coordinate trucking schedules and handle calls and requests from truckers and supervisors. Experience of working with computer and transportation software like Samsara and Rose Rocket must be impeccable.
For example, the factoring company Logity Dispatch is committed to building a highly-skilled workforce. The trucking agency trains specialists in all the nuances of the profession. They are ready for any unexpected and challenging situations. Cooperation with a reliable factoring dispatch company guarantees timely delivery of goods and business development.