DoNotPay, the world’s first robot lawyer, has created a new way of contacting customer service of company's like Ubisoft without waiting on hold. American consumers will wait on average 15-30 minutes on hold, waiting for a customer service representative to pick up the phone. Sometimes, that number skyrockets to an hour or more, making the customer service industry one of the most hated ones in the world.
Time magazine reported that Americans spent 13 hours on hold in a year, and those are just the average numbers. Arise conducted a study in 2017 and found that two thirds of customers would not accept waiting on hold for more than two minutes, while 13% stated that they would hang up and never call back if their concerns are not answered immediately.
Gamers around the world are frustrated every day with the atrocious customer service one of the biggest game development companies offers. The internet is littered with bad customer support systems which makes a lot of the customers turn to competitors of companies that fail to resolve their issues quickly. Luckily, DoNotPay has found a new method of contacting customer service and actually getting the issues resolved.
DoNotPay will call customer service numbers of Ubisoft, or any other company you need help with. The app will show the approximate wait time on screen so consumers can go about their day without holding a phone in their hands. Once a real customer service representative answers, DoNotPay employs its human voice detection system, and calls the user back after reading a pre-recorded message to the customer service rep. The message states that the call will be recorded so that the customer can resolve their issues in the future and have proof that the customer service representative refused to help if it comes to that.
Joshua Browder, the founder and CEO of DoNotPay said that the Skip Waiting on Hold feature is “like a body camera for customer service. The companies will think long and hard about swindling their customers if there is a chance that their poor services and refusal to help can go viral and stir the pot.”
In the case of Ubisoft, as well as the other gaming companies, customer support representatives are not as efficient as they need to be. Waiting times are too long, and more often than not, a customer service representative will not offer a viable solution for the problems company bestows upon its customers. In 2017, Ubisoft’s launch of the South Park game, Fractured But Whole, was met with backlash from the gaming community due to the specific issues and numerous bugs that caused gamers to flood the internet with complaints about the game developers. The company took forever to address the issue, and lost many loyal customers in the process. To combat this, DoNotPay f recorded conversation on social media and calling out the company for its poor support system. In the age of social media, going viral for the wrong thing is every company’s nightmare, but every customer’s dream.
Browder, the media proclaimed “Robin Hood of the internet,” says that his app is a digital advocate that helps protect regular people and their rights as consumers from big corporations. Companies such as Ubisoft are too lenient with their support systems and often refuse to help their users resolve their issues. But, if every customer had their own robot lawyer at hand, companies would think twice before mistreating them, as they could very easily turn to their competitors who actually care about their product working properly and not giving anyone any headaches.
Are you having issues with Ubisoft customer service? Find out how DoNotPay can help!